Here you can found fast answers on the most common questions from our clients.
BitTrades is a digital asset investment platform offering automated trading, staking, and yield-generating strategies across multiple cryptocurrencies. Users can deposit crypto, select an investment plan, monitor earnings in real time, and withdraw profits directly to their wallets.
Returns are produced through algorithmic trading models, yield aggregation, market-making strategies, and structured portfolio allocation. Plans offer fixed returns based on predefined investment cycles.
Anyone above 18 years old can create an account and start investing. No prior trading experience is required.
No. Creating an account is free and doesn’t require an initial deposit.
Yes, the platform is accessible globally, except in jurisdictions where digital-asset investing is restricted by local laws.
Currently, BitTrades does not require mandatory KYC for deposits and withdrawals unless there is a security or compliance review.
The platform supports multiple cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, TRON, BNB, USDT (TRC20/BEP20), and others.
Funds are stored in multi-signature wallets with a mixture of cold storage and online liquidity pools for operational processing.
All accounts are protected with 256-bit SSL encryption, encrypted credential storage, and multi-layer server protection.
Yes. Users can enable 2FA from the "Account Security" section using Google Authenticator.
You can choose sensitivity levels (Disabled, Medium, High, Paranoid) to get alerts when your IP, location, or browser changes.
You must contact support and verify account ownership. Recovery may require email verification or additional security checks.
No. The platform manages wallets internally. Users only need wallet addresses for deposits and withdrawals.
Navigate to Deposit → Select Plan → Choose Payment Method → Enter Amount → Confirm.
Bitcoin, Ethereum, Litecoin, Dogecoin, Tron, BNB, USDT (TRC20/BEP20), etc.
Yes, all plans start at $25.
Your plan activates once blockchain confirmations are completed and funds appear in your dashboard.
Yes. Choose Pay From Balance when depositing.
Yes, users can run unlimited active investments simultaneously.
No. Once activated, a plan runs until the cycle ends.
Three investment categories:
Starter: 103%–148% after 1 day
Pro: 110%–260% after 3 days
VIP: 125%–340% after 7 days
Yes, returns displayed are total payouts including principal unless otherwise stated.
Yes, each plan has tiered profit brackets based on amount deposited.
The total payout becomes available in your balance and can be withdrawn or re-invested.
Yes, plans may be paused based on market conditions while existing investments continue until completion.
Go to Withdraw → Select Payment System → Enter Amount → Confirm.
Minimums vary by cryptocurrency; check the withdrawal page.
Processing is typically fast but may require network confirmations or manual review.
Possible reasons:
• Insufficient liquidity in gateway
• Blockchain congestion
• Manual security review
• Incorrect address format
Yes, as long as the wallet is valid and belongs to you.
Fees depend on the network and chosen currency.
You earn commissions when referred users deposit or earn profits.
Four levels:
Level 1: 7%
Level 2: 5%
Level 3: 3%
Level 4: 1%
No, anyone can earn through referrals even without making a deposit.
Instantly, at the moment a referral makes a deposit.
In the Referral Network section of your dashboard.
Yes, from "Edit Account" settings, though security verification may apply.
Navigate to "Payment Accounts" and enter new wallet details, then save.
No. Multiple accounts may result in suspension.
Use the "Forgot Password" link on the login page to reset via email.
Each supported cryptocurrency has its own internal balance. Earnings are distributed to the coin balance used for the deposit.
Users can convert one blockchain asset to another directly inside their account (fees may apply).
Yes, conversions follow real-time market conditions and may include system fees.
Balances are split across:
• Deposit balances
• System earnings
• Referral earnings
• Available crypto wallets
Yes. All digital asset investments carry financial risk and returns are not guaranteed.
No, the platform does not operate as a bank, broker-dealer, or regulated fund.
No deposits are insured by government agencies such as FDIC or similar bodies.
Yes, BitTrades may update plan availability, rates, or terms based on market behavior.
No, past results do not guarantee future returns.
Via email, support ticket, or live chat (if available).
Response times vary, typically within 24–48 hours.
Check FAQs, review transaction history, confirm blockchain status, and ensure correct wallet formats.